Contact

How to contact us

For questions about products, orders, payments, deliveries, cancellations, returns, or refunds, you can contact us by email or phone during business hours.

Main contacts

Email  : info@tramepreziose.com

Telephone  : +39 081 711 4502

Address  : Via Roma, 434, 80017 MELITO DI NAPOLI (NA), ITALY

Customer Service Hours: Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. (Central European Time). Inquiries submitted outside of these hours will be processed during the next available service hours.

Information to prepare before writing to us

To allow for faster verification, we recommend that you include:

·Order number, if already available.

·Name and surname used for the purchase.

·Email address used at checkout.

·Clear description of the request or problem.

·Photographs, if the request concerns a damaged, incorrect, or incomplete product.

Urgent reports after delivery

If your item is damaged, incorrect, or has obvious shipping issues, please contact us within 24 hours of delivery and include clear photographs of the product and packaging.